Research & Feedback
Ask better questions. Hear from real people.
Use ViralPay for digital surveys, field research, product feedback, service feedback and structured market insight—connected to a real participant network.
RESEARCH WORKSPACECustomer Insight
RESEARCH PRODUCTS
Different questions need different collection methods.
Choose the format that fits the insight you need and the people you need to hear from.
Digital Surveys
Collect structured answers from eligible respondents through a controlled digital survey journey.
Field Research
Use eligible marketers for approved in-person research where location and physical interaction matter.
Product Feedback
Understand reactions to products, packaging, features and the customer experience around them.
Service Feedback
Capture what customers experienced, where friction exists and what could be improved.
Market Reviews
Collect broader market perspective to support positioning, product decisions and campaign planning.
From question to decision
Keep research connected to evidence and review.
ViralPay structures the research journey around the brief, eligible respondents, submissions, review and the final insight delivered back to the business.
DefineSet the question, audience and research objective.
CollectOpen the work to eligible digital or field participants.
ReviewValidate and review submissions before they count as accepted data.
LearnUse the resulting insight for product, service or market decisions.
One research ecosystem
Digital reach when speed matters. Field reach when context matters.
ViralPay can support both digital collection and approved field research so the method can follow the research objective.
DigitalFast distribution to eligible online participants.
FieldIn-person collection by eligible Marketers where physical context matters.
FeedbackFocused product and service experience collection.
AnalyticsBring accepted responses together for business interpretation.