Data Deletion Instructions

1. Disconnect a social account

If you are an Influencer and only want to stop ViralPay from accessing a connected Facebook, Instagram, TikTok, YouTube, X or LinkedIn account:

1. Sign in to ViralPay.
2. Open Influencer → Social Accounts.
3. Select the connected platform and choose Disconnect.
4. Where supported, you may also revoke ViralPay from the connected platform’s own app/privacy settings.

Disconnecting prevents future authorized synchronization after revocation is completed. Historical campaign, accounting, audit or fraud-prevention records may be retained where lawfully required.

2. Request deletion of your ViralPay personal data

Email viralpay@viralpay.co.ke from the email address associated with your ViralPay account.

Use the subject:

Please include your full name, account email, account role and the data or account you want deleted. Do not send your password or social-media password.

3. Identity verification

To protect users from fraudulent deletion requests, ViralPay may ask you to verify ownership of the account or provide information reasonably necessary to confirm your identity before deletion is performed.

4. What may be retained

ViralPay may retain limited records where necessary for legal, tax, accounting, financial reconciliation, fraud prevention, security, audit, dispute-resolution or regulatory purposes. Retained information will be limited to the lawful purpose requiring retention and will not be used as an active profile merely because a deletion request was made.

5. Questions

For questions about deletion or privacy rights, contact viralpay@viralpay.co.ke or read our Privacy Policy.